Terms of Service

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("Customer", "Client", "You") and Aery Sites ("AerySites", "we", "us", "our"), regarding your access to and use of the Aery Sites platform, websites, customer portal, APIs, and hosting infrastructure.

By creating an account, browsing our website, purchasing a subscription plan, or deploying a website through our infrastructure, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into this Agreement on behalf of a company or legal entity, you represent that you have the authority to bind such entity.

Aery Sites provides a comprehensive turnkey platform for modern website delivery, encompassing:

• Custom Web Design & Deployment: Production-ready responsive website architectures built according to the specifications of the selected subscription plan.
• High-Performance Cloud Hosting: Multi-region cloud compute with global CDN acceleration, automatic SSL provisioning, DDoS mitigations, and isolated databases.
• Client Management Portal: Live website metrics (active visitors, concurrent connections, capacity limits), automated lifecycle indicators, and operational controls (such as manual pause and resume).
• Continuous Lifecycle Monitoring: Automated cron jobs running every 30 minutes to safeguard system capacity, billing validity, and advance notification delivery.

We reserve the right to modify, enhance, or deprecate non-core features to ensure platform security, stability, and adherence to modern web standards.

To place orders, manage client websites, or access customer portals, you must register an account. You agree to:

• Provide accurate, current, and complete registration details (including verifiable email and active telephone contact numbers).
• Maintain the strict confidentiality of your account credentials, login passwords, and one-time verification codes (OTPs).
• Promptly notify Aery Sites at support@aerysites.com upon discovering any unauthorized account access, credential compromise, or security breach.

You are solely responsible for all activities and transactions executed under your account credentials. Aery Sites is not liable for losses resulting from shared credentials or compromised customer email accounts.

All pricing plans, feature packages, and billing durations are displayed on our Pricing Page. Available billing options include:

Payment Gateways & Manual Verification

Aery Sites supports both automated electronic card payments (via Paymob) and regional direct payment channels (including InstaPay, Vodafone Cash, and direct Bank Wire).

Orders paid via manual channels require submission of a verifiable transaction reference number or receipt screenshot. Such orders remain in Pending status until verified and confirmed by an authorized administrator.

Our infrastructure incorporates an automated lifecycle management system designed to maintain uninterrupted service while preventing server debt:

• Advance Notifications (28-Day Cycle): Our automated background system calculates client billing schedules and dispatches renewal notifications 28 days following activation or preceding expiration dates.
• Billing Deadline & Expiration: If a subscription term concludes without payment confirmation, the system assigns the project a grace period before lifecycle state modification.
• Automated Website Pausing: If billing is not fulfilled, the site lifecycle state is automatically transitioned to paused. The live website temporarily displays a polite maintenance status, shielding your database and domain while safeguarding server compute resources.
• Instant Restoration: Upon confirmation of subscription renewal, the site state transitions automatically to active, fully restoring public access immediately with zero data loss.

To guarantee optimal responsiveness, low latency, and zero noisy-neighbor degradation across our multi-tenant infrastructure, each subscription plan specifies distinct capacity limits:

• Max Active Users (Registered Accounts): The maximum number of authenticated client users or database accounts authorized within the website ecosystem.
• Max Concurrent Users (Simultaneous Traffic): The peak instantaneous connection threshold that the provisioned hosting tier is engineered to serve without throttling.

If your client website consistently reaches 90% or greater of its allotted concurrent user limit, our system will notify the account owner. You may seamlessly upgrade to a higher tier plan through the portal without downtime.

Platform Proprietary Rights: Aery Sites retains exclusive ownership of all platform source code, administrative software, API frameworks, design system tokens, database schemas, and automation routines.

Operational License: You grant Aery Sites a limited, non-exclusive, royalty-free license solely to store, cache, replicate, and transmit your content for the technical purpose of hosting, maintaining, and delivering your website.

You agree not to use Aery Sites infrastructure, customer portals, or hosted sites for any unlawful or prohibited purpose. Prohibited activities strictly include:

• Deploying phishing schemes, deceptive financial scams, or malicious credential harvesters.
• Transmitting malware, ransomware, spyware, trojans, or computer viruses.
• Conducting distributed denial-of-service (DDoS) attacks, unauthorized network port scanning, or vulnerability penetration testing against our servers.
• Distributing unsolicited bulk commercial messages (SPAM).
• Hosting content that violates third-party copyrights, trademarks, or applicable international laws.

Violations of this Acceptable Use Policy result in immediate account suspension, website termination, and potential reporting to competent law enforcement authorities without refund.

Self-Service Pausing

Clients may temporarily pause or resume their active websites at any time directly through the Client Portal. Pausing halts active visitor ingress while preserving your configuration, databases, and assets.

7-Day Money-Back Guarantee

For newly purchased subscription plans, clients are eligible for a full refund within seven (7) calendar days of payment if:

• Website custom deployment or server provisioning has not yet commenced.
• A verified technical failure on our infrastructure prevented your website from deploying and our engineering team was unable to resolve the failure within 48 business hours.

Third-party non-refundable fees (such as purchased custom domain name registrations or payment gateway processing transaction surcharges) are excluded from refund amounts.

Aery Sites targets a 99.9% uptime commitment for production website serving, excluding scheduled maintenance windows announced in advance.

To the maximum extent permitted by applicable law, in no event shall Aery Sites, its directors, employees, or infrastructure providers be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, revenue, or business interruption.

Our aggregate liability arising out of or related to this Agreement or the services provided shall not exceed the total subscription fees actually paid by you to Aery Sites during the three (3) months preceding the event giving rise to liability.

We may revise these Terms from time to time to reflect regulatory requirements, infrastructure updates, or new platform features. Notice of material modifications will be communicated via your registered email or posted conspicuously on this page with an updated revision date.

This Agreement shall be governed by and construed in accordance with applicable laws, without regard to its conflict of law principles. Parties agree to attempt to resolve any dispute through good-faith informal consultation prior to pursuing formal dispute resolution.